About your privacy

This privacy policy outlines how Rising Tide uses and protects any information that you provide us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Rising Tide may change this policy from time to time by updating this page. You should check this policy from time to time to ensure that you are happy with any changes. This policy is effective from 01 September 2017.

Collection

We collect and store the following personal information:

• email address, physical contact information, and (depending on the service used) sometimes financial information;
• computer sign-on data, statistics on page views, traffic to and from risingtidefinancial.com.au and advertising data (all through cookies you can take steps to disable the cookies on your browser although this is likely to affect your ability to use the site);
• other information, including users IP address and standard web log information.

Use

We use users’ personal information to:

• provide our services;
• customise users’ experiences, measure interest in our services, improve our services and inform users about services and updates;
• communicate and customise marketing and promotional offers to you according to your preferences;
• do other things for users as described when we collect the information;
• resolve disputes, collect fees, and troubleshoot problems;
• encourage safe trading and enforce our policies.

Disclosure

We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may disclose personal information to respond to legal requirements, enforce our policies or protect anyone’s rights, property, or safety (for example, if you submit false contact details or impersonate another person, we may pass your personal information to any aggrieved third party, their agent or to any law enforcement agency).

Security

We use lots of tools (encryption, passwords, physical security) to protect your personal information against unauthorized access and disclosure, but as you probably know, nothing’s perfect, so we make no guarantees.

Access, Modification, and Deletion

You can see, modify or erase your personal information by reviewing your posting or account status page. Contact us to review any personal information we store that is not available on risingtidefinancial.com.au. There may be a charge associated with such requests but these will not exceed the amounts permitted by law. We delete personal information when we no longer need it for the purposes we described earlier.

Cookies

We or our service providers may place “cookies” (a “cookie” is a small files placed on the hard drive of your computer) and “web beacons” (a “web beacon” is an electronic image, called a single-pixel or clear GIF placed in the web page code) on your computer when you visit portions of risingtidefinancial.com.au. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session, for example, when you close your browser. We may use permanent or session cookies to help analyse our web page flow, customise our services, content and advertising, measure promotional effectiveness, and promote trust and safety. You can block our cookies by changing the settings on your browser but doing so may prevent us from delivering certain services to you.

You may encounter cookies from third parties on certain pages of the site that we do not control. We may use third-party ad-serving technologies, to serve ads, and they may place cookies on your computer. We do not allow these third parties to collect any personal information through the use of cookies in ads.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at help@risingtidefinancial.com.au

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email the above address. If you believe that any information we are holding on you is incorrect or incomplete, please notify us via email as soon as possible. We will promptly correct any information found to be incorrect.